1. The customer shall pay the taxi fare, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services. The toll charges will be payable by customer as applicable, All bookings made through Call Center, will attract an additional 'Convenience Charge'.
Without prejudice to the above, My Taxi makes no representation or warranties that:



a. The service will meet all your requirements;
b. The service will be uninterrupted, timely, secure, or error-free.



2. My Taxi shall not be severally held responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by My Taxi or due to the failure of My Taxi to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of My Taxi or any person or any organization involved in the above mentioned systems.



Without prejudice to the above, My Taxi shall not held liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by My Taxi to provide a taxi to the Customer within any stipulated time even if My Taxi has agreed to so provide the taxi or even if the Customer has advised My Taxi of the possibility that any such loss or damage would result if the taxi is not provided at all or within the stipulated time.



3. The Customer shall indemnify My Taxi from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which My Taxi may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.



4. My Taxi is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.



5. My Taxi shall be entitled to disclose to all of its group companies or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the Customer in the possession of My Taxi in any way as My Taxi, in its absolute discretion, deems fit or if it considers it in its interests to do so.



6. My Taxi shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer.



7. My Taxi encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Cabs during the journey, My Taxi will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.



8. If the Customer leaves any goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer has to inform My Taxi of the same in writing within 12 hours of using the taxi or the services of My Taxi .



9. The courts of Guwahati, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by My Taxi or the agreement or arrangement between My Taxi and the Customer.



10. My Taxi shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at website at www.mytaxitrip.com. or on the date that My Taxi may indicate that such addition, variation or amendment is to come into effect.



11. All the calls made to our call centre are recorded by us for quality and training purposes.



12. All vehicles registered with My Taxi are continuously tracked using GPS for security reasons only.



13. My Taxi does not warrant that this site, its servers, or e-mail sent from its Cabs are free of viruses or other harmful components. My Taxi will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.



14. The company shall not be liable for any loss / damages caused due to use of any devices installed in the cab and the passenger will be solely responsible for the same.

Terms and Conditions Governing Use of My Taxi:



1. My Taxi operated within the limits of Kamrup District and / or within the limits of State of ASSAM.



2. The pricing of My Taxi is self regulated and not prescribed by any regulatory authority. Currently, Taxi Services are not subject to any regulated tariff regime by State Transport Authority or otherwise.



3. The fares charged are based on distance and time as per the provisions of the Motor Vehicle Act, 1988. The invoicing and the receipt are to ensure transparency in pricing.

4. The Customer shall pay the fare (as displayed in the billing machine / Electronic Meter), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the My Taxi. The toll and parking charges and other taxes, if any, will be payable by the Customer as applicable, only when the Customer is travelling in My Taxi & crosses the toll post.



5.My Taxi shall be entitled to disclose to all companies within the My Taxi, it affiliates or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the User in the possession of the Company in any way as the Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.



6. TRADEMARKS: The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.



7. This terms and conditions are over & above the General and / or standard 'Terms & Conditions' of My Taxi. All the General and / or standard 'Terms & Conditions' those mentioned above along with the Terms and Conditions specifically mentioned in this section shall be applicable to the customers using the services of the My Taxi within the limits of Kamrup District and / or within the limits of State of ASSAM.




Booking Online
Bussiness Enquiresd
Customer Feedback